Warehouse Shift Manager (Milton Keynes Depot)

Closing Date: 1 August 2022

Job Description

We are seeking to employ a Warehouse Shift Manager for our Milton Keynes depot, working the PM shift.

Reporting directly to the Head of Logistics, the successful candidate will directly manage a team of a Transport and Planning staff, shift Team Leader and warehouse operatives to ensure the cost-effectiveness, efficiency, and service standards of the site operation

You will play a vital part in shaping the business along with the culture and approach of the management and supporting and developing the team through leading, coaching, and communicating – facilitating a focus on business excellence and continuous improvement of operational efficiency and customer service.

Reports to: Depot Manager

Location: Milton Keynes Depot

Duties & Responsibilities

  • The safe operation of warehousing activities across the site ensuring compliance with Health and Safety legislation and safe systems of work in line with company policy and HSE legislation.
  • Deliver service to the customers of RBC Group, from the site, ensuring that key daily customer loading of vehicles and warehouse functions are achieved and exceeded.
  • Oversee employee relations and promote the development of a positive, cooperative and mutually supportive working culture amongst all employees.
  • Ensuring compliance of the operation to the Quality systems, industry standards and legal requirements.
  • Ability to learn new systems of work to ensure business coverage as required.
  • Daily interface with RBC drivers, monitoring returns, delivery paperwork and MHE
  • Recruiting, training, motivating and developing the team, so that they deliver the required levels of customer service, through each warehouse and transport function
  • Liaising with customers (both internal and external)
  • Manage the Industrial Relations of the Milton Keynes operation in all aspects, including Disciplinary and Grievance; Company sickness and absence policy.
  • Analyse daily work loading plans and plan resources to the optimum level
  • Maintain regular customer account updates within Logistics and generate weekly management status reports
  • Manage relations with the suppliers of agency staff, MHE, and facilities. Build proactive relationships with internal departments (including planning, transport, Customer Service Team, HR, and Senior Management)
  • Operational decisions concerning processes across the sites which impact costs and service


  • Extensive operational management experience
  • Experienced in managing Warehouse, Planning and Transport operations
  • Experience in managing employee and customer relations.
  • Excellent People management experience and line management experience
  • Ability to present and communicate effectively
  • Excellent organisational skills and strong interpersonal skills
  • Excellent Microsoft skills (Outlook, Word & Excel)
  • Excellent management, written and verbal communication and influencing skills
  • Team working and customer focussed attitude.
  • Fork Lift licence (Desirable)