Warehouse Shift Manager (Milton Keynes Depot)
Closing Date: 1 August 2022
Job Description
We are seeking to employ a Warehouse Shift Manager for our Milton Keynes depot, working the PM shift.
Reporting directly to the Head of Logistics, the successful candidate will directly manage a team of a Transport and Planning staff, shift Team Leader and warehouse operatives to ensure the cost-effectiveness, efficiency, and service standards of the site operation
You will play a vital part in shaping the business along with the culture and approach of the management and supporting and developing the team through leading, coaching, and communicating – facilitating a focus on business excellence and continuous improvement of operational efficiency and customer service.
Reports to: Depot Manager
Location: Milton Keynes Depot
Duties & Responsibilities
- The safe operation of warehousing activities across the site ensuring compliance with Health and Safety legislation and safe systems of work in line with company policy and HSE legislation.
- Deliver service to the customers of RBC Group, from the site, ensuring that key daily customer loading of vehicles and warehouse functions are achieved and exceeded.
- Oversee employee relations and promote the development of a positive, cooperative and mutually supportive working culture amongst all employees.
- Ensuring compliance of the operation to the Quality systems, industry standards and legal requirements.
- Ability to learn new systems of work to ensure business coverage as required.
- Daily interface with RBC drivers, monitoring returns, delivery paperwork and MHE
- Recruiting, training, motivating and developing the team, so that they deliver the required levels of customer service, through each warehouse and transport function
- Liaising with customers (both internal and external)
- Manage the Industrial Relations of the Milton Keynes operation in all aspects, including Disciplinary and Grievance; Company sickness and absence policy.
- Analyse daily work loading plans and plan resources to the optimum level
- Maintain regular customer account updates within Logistics and generate weekly management status reports
- Manage relations with the suppliers of agency staff, MHE, and facilities. Build proactive relationships with internal departments (including planning, transport, Customer Service Team, HR, and Senior Management)
- Operational decisions concerning processes across the sites which impact costs and service
Experience
- Extensive operational management experience
- Experienced in managing Warehouse, Planning and Transport operations
- Experience in managing employee and customer relations.
- Excellent People management experience and line management experience
- Ability to present and communicate effectively
- Excellent organisational skills and strong interpersonal skills
- Excellent Microsoft skills (Outlook, Word & Excel)
- Excellent management, written and verbal communication and influencing skills
- Team working and customer focussed attitude.
- Fork Lift licence (Desirable)