General

Our Privacy Policy covers the recording, use and disclosure of information that is provided in the course of us providing our services. All information received is treated as confidential. Such data collected whenever a service is requested and in providing that information consent is given to its use in accordance with this Policy.

Data Collection

Data is collected either from Call details provided by our Customers or through other written communication to RBC Logistics Limited. This information is only collected when specifically supplied by the Customer.

Some of this information may be personal (information that can be used to identify an individual such as their full name, address, email or phone number) RBC Logistics Limited does not collect sensitive personal data (such as details of race, religion, health etc).

Personal information is not normally gathered without it being actively provided. In some instances, by visiting RBC Logistics Limited’s web site, mail addresses may be recorded without their having been actively provided.

These may be used to forward further information about RBC Logistics Limited but will not be divulged to a third party. RBC Logistics Limited’s website may contain links to other web sites. Such sites are not covered by our data Privacy Policy and RBC Logistics Limited accepts no responsibility for the content or for any data obtained by these. Similarly RBC Logistics Limited may retain the contents of emails sent to us along with the mail address. Email is not secure and RBC Logistics Limited accepts no responsibility for any personal details supplied by this means.

Data Usage

Individual personal details will not be passed on to any third party without the individual’s consent. The data we collect will only be used for the purpose of fulfilling our service obligations. Where this entails passing details to a third party we require them to be bound by this policy. Data may also be retained as a record of the service and for reporting purposes. Staff at RBC Logistics Limited and at our direct Customers may have access to this data but it will not be disclosed to other third parties.

The only other circumstance in which data would be disclosed without the individual’s permission would be if we were required to do so by law or government regulation.

Data Security

RBC Logistics Limited has a legal duty to protect the confidentiality of information supplied and will take reasonable steps to protect same in accordance with legislation such as the current Data Protection legislation.

RBC Logistics Limited takes appropriate steps to protect private data from loss and misuse.

RBC Logistics Limited use approved security standards to prevent unauthorised access but do not encrypt data.

In particular, any information supplied electronically is not totally secure and such communication is at sender’s risk where passwords or other forms access restriction are used. Customers have a responsibility to safeguard them.