Technical Field Services

Our Engineers are at hand to support and resolve your equipment breakdowns

Our Technical Field Service Solution

We can provide a variety of service offerings from our Technical Field service team, covering a vast array of equipment models across a wide sector of industries throughout the UK.

RBC Group provides National Technical Field Service coverage
Reactive and Preventative Solutions

Our Technical Field Service

Our engineers are trained to the highest standard, and renowned for their wealth of experience and depth of expertise.

  • Nationwide cover
  • 7-day cover as standard for reactive calls
  • Installation, commissioning, preventative maintenance, and service
  • Refurbishment and remanufacture
  • PSSR servicing
  • Site surveys
  • On site customer training
  • Company-employed field engineers
  • Telephone help desk support for minor issue resolution
  • In-house parts centre
  • Service tailored to individual client needs
  • Fully-inclusive contracts, fixed-price calls, or PAYG

Technology

Our Technical Field Service Engineers work with hand-held tablets to follow specific work flows. This process is entirely configurable inline with customers requirements.

Our system is completely visable for tracking and data analysis.

Displaying times, equipment details, historical events, parts used, fault and resolution diagnosis.