Our Technical Field Service Solution
We can provide a variety of service offerings from our Technical Field service team, covering a vast array of equipment models across a wide sector of industries throughout the UK.
RBC Group provides National Technical Field Service coverage
Reactive and Preventative Solutions
Our Technical Field Service
Our engineers are trained to the highest standard, and renowned for their wealth of experience and depth of expertise.
- Nationwide cover
- Reactive call outs
- Industry leading response times
- Installation and Commissioning
- Preventative maintenance
- Site surveys
- On site customer training
- Parts supply
- Telephone help desk support for minor issue resolution
- Service tailored to individual client needs
- Fully-inclusive contracts, fixed-price calls, or Pay As You Go
Technology
Our Technical Field Service Engineers work with hand-held tablets to follow specific work flows. This process is entirely configurable inline with customers requirements.
Our system is completely visible for tracking and data analysis.
Displaying times, equipment details, historical events, parts used, fault and resolution diagnosis.